🌾 AgriShop

1. Introduction

AgriShop ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with our mobile application ("App") and related services.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration & Authentication:

• Phone number (for OTP-based login)
• Name
• Email address
• Delivery address (including street address, city, state, pincode)

Payment Information:

• Payment method details (credit/debit card, digital wallet information)
• Transaction history and billing information
• Billing address

Order Information:

• Products purchased
• Order date, time, and amount
• Delivery preferences
• Customer service communications and feedback

2.2 Information Collected Automatically

• Device identifiers and type
• Device operating system version
• App usage analytics and crash reports
• IP address and location data (if location services are enabled)
• Browsing behavior within the App

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Creating and maintaining your user account
• Order Processing: Processing purchases, payments, and deliveries
• Customer Service: Responding to inquiries and resolving issues
• Communication: Sending order updates, promotional offers, and service announcements
• Payment Processing: Securely processing your payment transactions
• Security: Preventing fraudulent transactions and ensuring App security
• App Improvement: Understanding usage patterns to enhance App features and performance
• Legal Compliance: Meeting legal obligations and regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted transmission of sensitive data (SSL/TLS encryption)
• Secure payment gateway processing
• Limited access to personal information restricted to authorized personnel
• Regular security audits and updates

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

• Account Data: Retained as long as your account is active and for a reasonable period thereafter for legal and business purposes
• Payment Information: Retained only as long as necessary for transaction processing and compliance, typically up to 7 years for tax purposes
• Order History: Retained for customer service, warranty, and dispute resolution purposes
• Transactional Data: Retained according to applicable Indian laws and regulations

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

• Service Providers: Third-party vendors who assist us in operating the App and conducting business (payment processors, logistics partners) who are bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our legal rights and the safety of our users
• Business Transfers: In case of merger, acquisition, or sale of assets

7. Third-Party Services

7.1 Payment Processing

We use Razorpay to process payments securely. Razorpay collects and processes your payment information in accordance with their privacy policy and PCI DSS compliance standards. Your payment data is handled securely and is not stored on our servers. For more information, please visit: https://razorpay.com/privacy/

7.2 Other Third-Party Services

The App may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, review, and update your personal information by logging into your account or contacting us at agrishop4239@gmail.com.

8.2 Opt-Out

• You can opt-out of promotional communications by following the unsubscribe link in our emails or by contacting us directly
• You may disable location services through your device settings
• You can choose not to provide certain optional information, though this may limit App functionality

8.3 Data Deletion

You may request deletion of your account and associated personal data. Some information may be retained as required by law or for legitimate business purposes.

9. Children's Privacy

The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the "Last Updated" date and, if material changes are made, by providing additional notice (such as a notification within the App).

Your continued use of the App following the posting of revisions constitutes your acceptance of the revised Privacy Policy.

11. Grievance Redressal

If you have any concerns or grievances regarding this Privacy Policy or our privacy practices, please contact us at:

We will make reasonable efforts to resolve your concern within 30 days of receiving your complaint.

12. Compliance with Indian Laws

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (as applicable)

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in India.